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VasionNow - US Region Operational
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SRS Platform (Maintenance) - US Region Operational
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Scheduled Release - EMEA Region Operational
SRS Platform (Maintenance) - EMEA Region Operational
Administrative Console Operational
Client - Chrome OS Operational
Client - Linux OS Operational
Client - Mac OS Operational
Client - Mobile (Android) Operational
Client - Mobile (iOS) Operational
Client - Windows OS Operational
Control Panel Application (CPA) Operational
Data Manager Operational
Driver/Profile Management Operational
Email Printing Operational
MSP Portal Operational
Off-Network Cloud Printing (ONCP) Operational
Off-network Printing (ONP) Operational
Offline Secure Release Printing (OSRP) Operational
Output Automation (OM) Operational
QR-Release Operational
Quota/Cost Management Operational
Reporting/Notifications Operational
Self-Service Portal Operational
Service Manager Operational
SNMP Operational
User Authentication Operational
Web Print Operational
Scheduled Release - North Europe Region Operational
SRS Platform (Maintenance) - North Europe Region Operational
Administrative Console Operational
Client - Chrome OS Operational
Client - Linux OS Operational
Client - Mac OS Operational
Client - Mobile (Android) Operational
Client - Mobile (iOS) Operational
Client - Windows OS Operational
Control Panel Application (CPA) Operational
Data Manager Operational
Driver/Profile Management Operational
Email Printing Operational
MSP Portal Operational
Off-Network Cloud Printing (ONCP) Operational
Off-network Printing (ONP) Operational
Offline Secure Release Printing (OSRP) Operational
Output Automation (OM) Operational
QR-Release Operational
Quota/Cost Management Operational
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Service Manager Operational
SNMP Operational
User Authentication Operational
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Scheduled Release - APAC Region Operational
SRS Platform (Maintenance) - APAC Region Operational
Administrative Console Operational
Client - Chrome OS Operational
Client - Linux OS Operational
Client - Mac OS Operational
Client - Mobile (Android) Operational
Client - Mobile (iOS) Operational
Client - Windows OS Operational
Control Panel Application (CPA) Operational
Data Manager Operational
Driver/Profile Management Operational
Email Printing Operational
MSP Portal Operational
Off-Network Cloud Printing (ONCP) Operational
Off-network Printing (ONP) Operational
Offline Secure Release Printing (OSRP) Operational
Output Automation (OM) Operational
QR-Release Operational
Quota/Cost Management Operational
Reporting/Notifications Operational
Self-Service Portal Operational
Service Manager Operational
SNMP Operational
User Authentication Operational
Web Print Operational
Scheduled Release - Canada Region Operational
SRS Platform (Maintenance) - Canada Region Operational
Administrative Console Operational
Client - Chrome OS Operational
Client - Linux OS Operational
Client - Mac OS Operational
Client - Mobile (Android) Operational
Client - Mobile (iOS) Operational
Client - Windows OS Operational
Control Panel Application (CPA) Operational
Data Manager Operational
Driver/Profile Management Operational
Email Printing Operational
MSP Portal Operational
Off-Network Cloud Printing (ONCP) Operational
Off-network Printing (ONP) Operational
Offline Secure Release Printing (OSRP) Operational
Output Automation (OM) Operational
QR-Release Operational
Quota/Cost Management Operational
Reporting/Notifications Operational
Self-Service Portal Operational
Service Manager Operational
SNMP Operational
User Authentication Operational
Web Print Operational
Scheduled Release - Singapore Region Operational
SRS Platform (Maintenance) - Singapore Region Operational
Administrative Console Operational
Client - Chrome OS Operational
Client - Linux OS Operational
Client - Mac OS Operational
Client - Mobile (Android) Operational
Client - Mobile (iOS) Operational
Client - Windows OS Operational
Control Panel Application (CPA) Operational
Data Manager Operational
Driver/Profile Management Operational
Email Printing Operational
MSP Portal Operational
Off-Network Cloud Printing (ONCP) Operational
Off-network Printing (ONP) Operational
Offline Secure Release Printing (OSRP) Operational
Output Automation (OM) Operational
QR-Release Operational
Quota/Cost Management Operational
Reporting/Notifications Operational
Self-Service Portal Operational
Service Manager Operational
SNMP Operational
User Authentication Operational
Web Print Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

October 21, 2026: External Security Advisory Affecting Vasion Products (PHP Remote Code Execution Vulnerabilities and eMudhra Intermediate CA Compromise)
Resolved - FedRAMP and Virtual Appliance Update, October 30, 2026: Vasion has released fixes for both of the two third-party, industry-wide security issues described in our October 21 notice. We have updated Vasion-hosted FedRAMP services and released an updated Virtual Appliance for the compromise of multiple eMudhra intermediate certificate authorities.

Resolution:
Vasion immediately began working on fixes to address both third-party, industry-wide security issues. As of October 30, Vasion has addressed the compromise of multiple eMudhra intermediate certificate authorities in the Vasion-hosted FedRAMP services and the Virtual Appliance. Below are any additional next steps based on your specific environment:

Vasion-hosted FedRAMP services:
Our Fall release included a fix for the compromise of multiple eMudhra intermediate certificate authorities. Please review the release notes in our documentation here: https://docs.vasion.com/fed/Release_Notes/Automate-Fed.htm.

While your Vasion software was updated automatically, there are some steps that you may need to take manually, depending on your settings. It is recommended that all customers update the Agent and Service Agent binaries to protect against man-in-the-middle attacks. You should manually update everything that you don't already have set to automatically update, and ensure all of your Agents and Service Agents are running the latest versions.

Please visit the release notes at this link: https://docs.vasion.com/fed/Release_Notes/Automate-Fed.htm for instructions on how to update your Agent and Service Agent binaries.

Vasion Virtual Appliance (VA):
Customers on the Virtual Appliance should complete two steps:

Step 1: Upgrade the Virtual Appliance. We have released an updated version that includes these fixes and it is recommended to upgrade to the updated VA release (Host: 26.2.362) now. Please visit this link: https://docs.vasion.com/v/Release_Notes/VirtualAppliance.htm for access to the download.

Step 2: Update the Agent and Service Agent binaries. To protect against man-in-the-middle attacks, we recommend that all customers make sure their Agents and Service Agents are running the latest versions. Customers who don’t have automatic updates enabled will need to update these binaries manually. Please visit the release notes at this link: https://docs.vasion.com/v/Release_Notes/VirtualAppliance.htm for instructions on how to update the Agent and Service Agent binaries.

Conclusion:
This completes Vasion’s server-side updates for the two third-party, industry-wide security issues described in our October 21 notice. Customers who do not have automatic updates enabled should update their Agent and Service Agent binaries to complete the process. We will continue to monitor and follow any further updates or changes that arise. Details on Vasion’s security and privacy practices are available in our Trust Center at https://trust.vasion.com/.

If you have questions, contact Vasion Support at support@vasionfed.com (for FedRAMP customers) or printsupport@vasion.com (for Virtual Appliance customers) or reach out to your account manager. Thank you for your partnership.
Oct 30, 14:07 UTC
Update - Update, October 28, 2026: Vasion has now released fixes for both issues for Vasion-hosted services, except FedRAMP and the Virtual Appliance, where eMudhra updates are in progress.

Background:
On October 21, the PHP Foundation released PHP 8.5.12, 8.4.27, 8.3.36 and 8.2.35 to address the two critical vulnerabilities that could allow unauthenticated remote code execution. Separately, the private keys of multiple eMudhra intermediate certificate authorities (together with their cross-signed variants) were reported compromised, which could allow an attacker to impersonate websites and services for clients that still trust them.

Resolution:
Vasion immediately began working on fixes to address both third-party, industry-wide security issues. As of October 28, Vasion has addressed the compromise of multiple eMudhra intermediate certificate authorities in the Vasion-hosted services (except FedRAMP and the Vasion Virtual Appliance, which are in process). Below are any additional next steps based on your specific environment:

Vasion-hosted services (except FedRAMP):
Our Fall release included a fix for the compromise of multiple eMudhra intermediate certificate authorities. Please review the release notes in our documentation here: https://docs.vasion.com/a/Release_Notes/Automate.htm.

While your Vasion software was updated automatically, there are some steps that you may need to take manually, depending on your settings. It is recommended that all customers update the Agent and Service Agent binaries to protect against man-in-the-middle attacks. You should manually update everything that you don't already have set to automatically update, and ensure all of your Agents and Service Agents are running the latest versions.

Please visit the release notes at this link: https://docs.vasion.com/a/Release_Notes/Automate.htm#:~:text=Certificate%20Authority%20Distrust%20(eMudhra) for instructions on how to update your Agent and Service Agent binaries.

Vasion Virtual Appliance (VA): Updates are underway and being validated. If you have not yet installed VA host 26.2.352 for the PHP fix, please do so now. Please continue to monitor this page for updates.

Vasion-hosted FedRAMP services: Updates are underway and being validated. No customer action is required at this time. Please continue to monitor this page for updates.

Conclusion:
This completes Vasion’s server-side updates (except FedRAMP and the Virtual Appliance, which are in progress) for the two third-party, industry-wide security issues described in our October 21 notice. Customers who do not have automatic updates enabled should update their Agent and Service Agent binaries to complete the process. We will continue to monitor and follow any further updates or changes that arise. Details on Vasion’s security and privacy practices are available in our Trust Center at https://trust.vasion.com/.

If you have questions, contact Vasion Support at printsupport@vasion.com or reach out to your account manager. Thank you for your partnership.
Oct 28, 13:36 UTC
Update - FedRAMP Update, October 25, 2026: Vasion has released fixes for one of the two third-party, industry-wide security issues described in our October 21 notice. We have updated Vasion-hosted FedRAMP services to patched versions of PHP to address the remote code execution vulnerabilities (CVE-2026-109618, CVE-2026-109619).

We continue to work on the second issue, the compromise of multiple eMudhra intermediate certificate authorities, and are updating certificates and affected components. We will update this notice as we have more information.
Resolution:

Vasion immediately began working on fixes to address these two third-party, industry-wide security issues. As of October 23, Vasion has patched the PHP vulnerabilities in the Vasion-hosted FedRAMP services. Below are any additional next steps based on your specific environment:

Vasion-hosted FedRAMP services: We generated an emergency patch to deploy the PHP fix to FedRAMP customers. Please review the patch release notes in our documentation here: https://docs.vasion.com/fed/Release_Notes/Automate-Fed.htm. Your Vasion environment has been updated and no customer action is required at this time.

Vasion will continue to actively update certificates and address technology impacted by the eMudhra compromise. Updates are underway and being validated. No action is required at this time for the eMudhra compromise but an additional update is expected. We will continue to update this bulletin as remediation and validation progress.

If you have questions, contact Vasion Support at support@vasionfed.com or reach out to your account manager. Thank you for your partnership.
Oct 25, 17:48 UTC
Monitoring - Update, October 23, 2026: Vasion has released fixes for one of the two third-party, industry-wide security issues described in our October 21 notice. We have updated Vasion-hosted services (except FedRAMP, which is in progress) to patched versions of PHP to address the remote code execution vulnerabilities (CVE-2026-109618, CVE-2026-109619).

We continue to work on the second issue, the compromise of multiple eMudhra intermediate certificate authorities, and are updating certificates and affected components. We will update this notice as we have more information.

Background:
On October 21, the PHP Foundation released PHP 8.5.12, 8.4.27, 8.3.36 and 8.2.35 to address the two critical vulnerabilities that could allow unauthenticated remote code execution. Separately, the private keys of multiple eMudhra intermediate certificate authorities (together with their cross-signed variants) were reported compromised, which could allow an attacker to impersonate websites and services for clients that still trust them.

Resolution:
Vasion immediately began working on fixes to address these two third-party, industry-wide security issues. As of October 23, Vasion has patched the PHP vulnerabilities in the Vasion-hosted services (except FedRAMP, which is in process) and released an updated VA version for customers to install. Below are any additional next steps based on your specific environment:

Vasion-hosted services (except FedRAMP): We generated an emergency patch overnight to deploy the PHP fix to all customers. Please review the patch release notes in our documentation here: https://docs.vasion.com/a/Release_Notes/Automate.htm. Your Vasion environment has been updated and no customer action is required at this time.

Vasion Virtual Appliance (VA): For customers running the Vasion Virtual Appliance (VA), we have released an updated VA version that includes the PHP fix. It is an emergency security update, and Customers should upgrade to the updated VA release (host 26.2.352) as soon as possible. Please visit this link https://docs.vasion.com/v/Release_Notes/VirtualAppliance.htm for access to the download.

Vasion-hosted FedRAMP services: Updates are underway and being validated. No customer action is required at this time. Please continue to monitor this page for updates.

Vasion will continue to actively update certificates and address technology impacted by the eMudhra compromise. Updates are underway and being validated. No action is required at this time for the eMudhra compromise but an additional update is expected. We will continue to update this bulletin as remediation and validation progress.

Conclusion:
We are actively monitoring these issues and will update this notice as we have more information. Details on Vasion’s security and privacy practices are available in our Trust Center at https://trust.vasion.com/. If you have questions, contact Vasion Support at printsupport@vasion.com or reach out to your account manager. Thank you for your partnership.
Oct 23, 17:42 UTC
Update - October 22, 2026: External Security Advisory Affecting Vasion Products (PHP Remote Code Execution Vulnerabilities and eMudhra Intermediate CA Compromise)

Vasion continues to remediate the two third-party, industry-wide security issues described in our October 21 notice: the PHP remote code execution vulnerabilities (fixed in PHP 8.5.12, 8.4.27, 8.3.36, and 8.2.35) and the compromise of multiple eMudhra intermediate certificate authorities.

Vasion-hosted services: Updates are underway and being validated. No customer action is required at this time.
Vasion Virtual Appliance (VA): For customers running the Vasion Virtual Appliance (VA), we will be releasing an updated VA version that includes these fixes. It is an emergency security update, and Customers should upgrade to the updated VA release as soon as it is available.

We will continue to update this bulletin as remediation and validation progress.

For more information, see the PHP announcement (https://www.php.net/archive/2026.php#2026-10-21-5) and the eMudhra security incident notice (https://emudhra.com/en/post/certificate-security-incident).
Customers with questions can contact Vasion Support at printsupport@vasion.com or reach out to their account manager.
Oct 22, 19:00 UTC
Identified - October 21, 2026: External Security Advisory Affecting Vasion Products (PHP Remote Code Execution Vulnerabilities and eMudhra Intermediate CA Compromise)

Vasion is remediating two third-party and industry-wide security issues.

Vasion is aware of two issues affecting the third-party PHP language runtime and eMudhra certificates used in software around the world. Vasion has been actively investigating and remediating both issues since becoming aware of them.

On October 21, the PHP Foundation released PHP 8.5.12, 8.4.27, 8.3.36 and 8.2.35 to address the two critical vulnerabilities that could allow unauthenticated remote code execution [see https://www.php.net/index.php#2026-10-21-5 for more details].

Separately, the private keys of multiple eMudhra intermediate certificate authorities (together with their cross-signed variants) were reported compromised, which could allow an attacker to impersonate websites and services for clients that still trust them [see https://emudhra.com/en/post/certificate-security-incident for more details].

Vasion-hosted services are being updated by Vasion and will require no customer action.

For customers running the Vasion Virtual Appliance (VA), we will be releasing an updated VA version that includes these fixes. It is an emergency security update, and Customers should upgrade to the updated VA release as soon as it is available.

We will update this bulletin as remediation and validation progress. Customers with questions can contact Vasion Support at printsupport@vasion.com or get in touch with your account manager.
Oct 21, 19:56 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

(US) Scheduled Release SaaS - Maintenance Window for October 28, 2026
Completed - The scheduled maintenance has been completed.
Oct 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled - Due to  the two third-party, industry-wide security issues described in our October 21 notice, we will be pulling forward our previously communicated maintenance windows.

To ensure continued reliability and performance, Vasion conducts regular maintenance during periods of low customer usage to minimize disruption.

Vasion is announcing a Scheduled Maintenance Window for the US region.

The Scheduled Maintenance Window will take place from Wednesday, October 28, 2026, at 12:00 AM ET to Wednesday, October 28, 2026, at 4:00 AM ET. During this time, updates will be applied to the SRS environment.

General information on what will be included in this release can be found on our “What’s Coming” page: https://docs.vasion.com/a/Release_Notes/UpcomingRelease.htm

Official Release Notes will be available the week of October 26 in our online Admin Guide: https://docs.vasion.com/a/Release_Notes/Automate.htm

While downtime is not expected, brief service interruptions may occur. If you need assistance during or after the maintenance window, please contact us at printsupport@vasion.com or call Technical Support:

North America: +1 (435) 652-1288, ext. 1
Toll-Free: +1 (888) 634-3020
Germany: +49 (6122) 7783900
United Kingdom: +44 (20) 39003233
France: +33 (1) 85640227
Netherlands: +31 (10) 7986140
Australia: +61 2 9161 2828
International: +1 435.652.1288, ext. 1
Oct 23, 16:00 UTC

Oct 27, 2026

(EMEA) Scheduled Release SaaS - Maintenance Window for 26 October 2026
Completed - The scheduled maintenance has been completed.
Oct 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 20:00 UTC
Scheduled - Due to  the two third-party, industry-wide security issues described in our 21 October notice, we will be pulling forward our previously communicated maintenance windows.

To ensure continued reliability and performance, Vasion conducts regular maintenance during periods of low customer usage to minimize disruption.

Vasion is announcing a Scheduled Maintenance Window for the EMEA region.

The Scheduled Maintenance Window will take place from Tuesday, 26 October 2026, at 20:00 UTC to Wednesday, 27 October 2026, at 00:00 UTC. During this time, updates will be applied to the SRS environment.

General information on what will be included in this release can be found on our “What’s Coming” page: https://docs.vasion.com/a/Release_Notes/UpcomingRelease.htm

Official Release Notes will be available the week of 26 October in our online Admin Guide: https://docs.vasion.com/a/Release_Notes/Automate.htm

While downtime is not expected, brief service interruptions may occur. If you need assistance during or after the maintenance window, please contact us at printsupport@vasion.com or call Technical Support:

North America: +1 (435) 652-1288, ext. 1
Toll-Free: +1 (888) 634-3020
Germany: +49 (6122) 7783900
United Kingdom: +44 (20) 39003233
France: +33 (1) 85640227
Netherlands: +31 (10) 7986140
Australia: +61 2 9161 2828
International: +1 435.652.1288, ext. 1
Oct 23, 16:00 UTC

Oct 26, 2026

(APAC) Scheduled Release SaaS - Maintenance Window for October 26, 2026
Completed - The scheduled maintenance has been completed.
Oct 26, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 14:00 UTC
Scheduled - Due to  the two third-party, industry-wide security issues described in our October 21 notice, we will be pulling forward our previously communicated maintenance windows.

To ensure continued reliability and performance, Vasion conducts regular maintenance during periods of low customer usage to minimize disruption.

Vasion is announcing a Scheduled Maintenance Window for the APAC region.

The Scheduled Maintenance Window will take place from Monday, October 26, 2026, at 14:00 UTC to Monday, October 26, 2026, 18:00 UTC. During this time, updates will be applied to the SRS environment.

General information on what will be included in this release can be found on our “What’s Coming” page: https://docs.vasion.com/a/Release_Notes/UpcomingRelease.htm

Official Release Notes will be available the week of October 26 in our online Admin Guide: https://docs.vasion.com/a/Release_Notes/Automate.htm

While downtime is not expected, brief service interruptions may occur. If you need assistance during or after the maintenance window, please contact us at printsupport@vasion.com or call Technical Support:

North America: +1 (435) 652-1288, ext. 1
Toll-Free: +1 (888) 634-3020
Germany: +49 (6122) 7783900
United Kingdom: +44 (20) 39003233
France: +33 (1) 85640227
Netherlands: +31 (10) 7986140
Australia: +61 (2916) 12828
International: +1 435.652.1288, ext. 1
Oct 23, 16:00 UTC
(CAN) Scheduled Release SaaS - Maintenance Window for October 25, 2026
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 02:00 UTC
Update - Due to the two third-party, industry-wide security issues described in our October 21 notice, we will be pulling forward our previously communicated maintenance windows.

To ensure continued reliability and performance, Vasion conducts regular maintenance during periods of low customer usage to minimize disruption.

Vasion is announcing a Scheduled Maintenance Window for the Canada region.

The Scheduled Maintenance Window will take place from Sunday, October 25, 2026, 10:00 PM ET to Monday, October 26, 2026, 2:00 AM ET. During this time, updates will be applied to the SRS environment.

General information on what will be included in this release can be found on our “What’s Coming” page: https://docs.vasion.com/a/Release_Notes/UpcomingRelease.htm

Official Release Notes will be available the week of October 26 in our online Admin Guide: https://docs.vasion.com/a/Release_Notes/Automate.htm

While downtime is not expected, brief service interruptions may occur. If you need assistance during or after the maintenance window, please contact us at printsupport@vasion.com or call Technical Support:

North America: +1 (435) 652-1288, ext. 1
Toll-Free: +1 (888) 634-3020
Germany: +49 (6122) 7783900
United Kingdom: +44 (20) 39003233
France: +33 (1) 85640227
Netherlands: +31 (10) 7986140
Australia: +61 2 9161 2828
International: +1 435.652.1288, ext. 1
Oct 23, 17:07 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 17:04 UTC
Scheduled - Due to the two third-party, industry-wide security issues described in our October 21 notice, we will be pulling forward our previously communicated maintenance windows.

To ensure continued reliability and performance, Vasion conducts regular maintenance during periods of low customer usage to minimize disruption.

Vasion is announcing a Scheduled Maintenance Window for the Canada region.

The Scheduled Maintenance Window will take place from Sunday, October 25, 2026, 10:00 PM ET to Monday, October 26, 2026, 2:00 AM ET. During this time, updates will be applied to the SRS environment.

General information on what will be included in this release can be found on our “What’s Coming” page: https://docs.vasion.com/a/Release_Notes/UpcomingRelease.htm

Official Release Notes will be available the week of October 26 in our online Admin Guide: https://docs.vasion.com/a/Release_Notes/Automate.htm

While downtime is not expected, brief service interruptions may occur. If you need assistance during or after the maintenance window, please contact us at printsupport@vasion.com or call Technical Support:

North America: +1 (435) 652-1288, ext. 1
Toll-Free: +1 (888) 634-3020
Germany: +49 (6122) 7783900
United Kingdom: +44 (20) 39003233
France: +33 (1) 85640227
Netherlands: +31 (10) 7986140
Australia: +61 2 9161 2828
International: +1 435.652.1288, ext. 1
Oct 9, 20:06 UTC

Oct 25, 2026

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

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